Let’s face it, freelance design, by definition, can be a
very insulated business. You don’t have co-workers there to encourage
you and motivate you on a regular basis. And you don’t have others to
help coach you with skills like improving your presentations and
inter-personal skills.
Even when we don’t want it, the unsolicited advice from peers can bring
into clarity aspects of ourselves we can’t see.
But no matter how
creative you are, you need to hit deadlines, deliver to specifications
and do the right things to run and grow your business. Perception and
reality are both important. And you have to have a professional image to
grow your freelance design business.
How you present yourself, from the first impression to the fifteenth
client meeting, is critical. But, you say, your skills are with visuals,
not with words. No matter what your great strengths are, oral
communications are critical.
If you lack confidence in presentations—and you’ll know if you
do—practice is the best remedy. A huge international organization, there
are probably multiple Toastmasters clubs in your town. If you need
presentation help, find the right one for you and it will be well worth
the investment in time and cost. It’ll improve your comfort level in
making both formal and impromptu presentations.
For a decision maker to choose to do business with you, she has to trust
that you’re a fit for their organization. This means not only does she
have to really like your work, but she also has to believe you’re a
cultural fit. While this may be less important for small, quick-hit
projects, it’s certainly true for the kind of long-term and ongoing work
that pays the bills.
At the risk of reliving high school horror stories, this mans you have
to fit in. Dress like the people you’re meeting with. Try to find common
ground on casual conversation and professional dialogue, from who won
last night’s game to where the CEO went to college. Follow their cues to
show them you’re a fit for their needs.
This also means paying attention to the language they use and the types
of discussions they have. It doesn’t means you need to pretend to have a
potty mouth to keep up with clients who do. But it does mean you need
to avoid strong language and crude examples if this is clearly not the
kind of organization where that’s acceptable. I’ve been in so many
situations, from client meetings to job interviews, where creatives and
others have made comments that were inappropriate at best, grounds for
lawsuits at the worst.
The more convincing you can make your arguments and statements, the
greater the likelihood the prospect will believe in you and award you
the business. One of the best ways to do this is to talk about your
experience and what has worked for you. When you’re making a pitch, use
phrases like, “In my experience,” and “What I’ve seen work for my
clients has been…” This shows that you have been in the trenches and
created results for organizations like theirs.
Do you have reason to believe you’re not being perceived as the
professional you are? Have you been passed over for a number of jobs or
are you having trouble selling into the size of organization you need
to? There can be many reasons for this. But if you think your perception
as less-than-professional, ask a trusted colleague for feedback. And
ask someone who is “professional.”
They may or may not verify your concerns. If they do, they can give you
greater insight into how you may be perceived by others. This may be
difficult for you to hear, and even more difficult for your friend to
tell you, but it can go a long way toward helping you establish the
credibility you need to build your freelance design business.
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About the Author
Becky Sheetz-Runkle is a marketing strategist and copywriter, and an
advocate for measurable marketing. She’s based in the Washington, D.C.
metro area and can be reached at bsheetz@q2marketing.com
Source of this post:
DesignersCouch
Combining people from all over the world, Inhumane Design's vision is to broaden the world of computers and graphics.